Frequently Asked Questions (FAQs)

At Enlight Psychological & Assessment Services, we know that seeking psychological and educational evaluations or consultation can feel overwhelming. Our goal is to make the process as smooth and supportive as possible. Below are answers to some of the most common questions families, schools, and professionals ask.

  • When you reach out, we’ll schedule a brief phone or virtual consultation at no cost. This call is not a clinical session but rather an opportunity to share your concerns, ask questions, and learn more about our services. Together, we’ll decide whether an evaluation, workshop, or consultation is the right next step.

  • You’ll receive an automatic confirmation email right away. Within 1–2 business days, we’ll follow up to schedule your free consultation or provide additional information. For your security, please do not include sensitive or confidential health details in your message, those will be discussed in a secure consultation.

  • In compliance with the No Surprises Act, all uninsured or self-pay clients will receive a written Good Faith Estimate (GFE) before scheduling. This outlines the anticipated costs of services so families have clear, upfront information about fees.

    No Surprise Act

  • Yes. We conduct evaluations to identify readiness for advanced academic placement and giftedness. If your child shows advanced abilities, a gifted evaluation can assist in collecting information for eligibility in the academically or intellectually gifted (AIG) programs in North Carolina. For families pursuing early entry to kindergarten, our assessments meet the NC DPI requirement of an aptitude and achievement testing.

  • Yes. Our evaluations for autism-related characteristics include a combination of developmental history, parent/teacher questionnaires, direct testing / assessment, and behavioral observation. We use standardized tools and follow best-practice guidelines to provide a comprehensive assessment.

  • Yes. With parent permission, we collaborate with schools to share evaluation results and recommendations. We are also available to attend IEP or 504 meetings to help parents navigate the process and advocate for their child’s needs.

  • No. We specialize in evaluations, consultation, and workshops. If therapy is recommended, we provide tailored referral resources to connect families with providers who may meet their needs.

  • We do not provide emergency or crisis services. If you are in crisis, please use the following resources:

    • 911 – Call immediately if you are in danger or have a medical emergency

    • 988 Suicide & Crisis Lifeline – Free, confidential support available 24/7/365

    • Crisis Text Line – Text HOME to 741741 to connect with a trained crisis counselor 24/7

    • Integrated Family Services Mobile Crisis – 1-866-437-1821

    • RHA Mobile Crisis – 1-844-709-4097

  • Yes.

    • Families: We partner with parents / caregivers and provide comprehensive psychological and educational evaluations, advocacy related to special education and 504 process, and parent workshops.

    • Schools: We partner with public, private, and charter schools to provide contracted psychoeducational assessment services, consultation, and professional development workshops.

  • Absolutely. We follow HIPAA, NC Psychology Board standards, and APA ethical guidelines to ensure confidentiality. Records are maintained in compliance with HIPAA. Please avoid sharing sensitive information in messages; we’ll securely discuss those details during your consultation or scheduled sessions.

    Notice of Privacy Practices

  • We provide assessments across multiple domains, including:

    • Cognitive / Intellectual testing

    • Educational evaluation, academic achievement and learning disabilities

    • Attention and executive functioning skills (including ADHD, planning, organization, and self-regulation)

    • Behavioral and emotional needs (including adjustment, anxiety, and mood)

    • Social skills and peer relationships

    • Autism spectrum evaluations

    • Gifted and talented evaluations and early entry to kindergarten readiness

  • Our evaluations are designed to be thorough, collaborative, and supportive. Below is what you can typically expect if you choose to move forward.

    Step 1 — Free Consultation: We begin with a complimentary phone or virtual consultation to discuss your concerns and determine together whether an evaluation, workshop, or consultation is the right next step. Before scheduling any services, families receive a written Good Faith Estimate (GFE) of anticipated costs. Informed consent and any required release/authorization forms are reviewed and signed prior to beginning services.

    Step 2 — Intake & Background Information: If you decide to proceed, we collect background information via parent interview, intake forms, parent/teacher questionnaires, and (with permission) relevant school or medical records. This helps us tailor the assessment to your child’s needs. All records and communications are handled securely and in accordance with privacy practices.

    Step 3 — Assessment (Testing): The assessment battery is individualized to address the referral questions. We use standardized measures, interviews, and observations as appropriate. Testing sessions are scheduled with attention to the child’s stamina and comfort; most children complete testing across one or more sessions. All testing is conducted in person.

    Step 4 — Scoring, Integration & Report Writing: We score and integrate test results with background information and input from parents/teachers, then prepare a clear, written report that summarizes findings and offers practical recommendations tailored to the child and school setting.

    Step 5 — Feedback Session: We review results in a feedback session (in person or virtually), explain findings in plain language, highlight strengths and needs, and discuss school-ready recommendations and next steps. With family permission, we can also share results with school personnel or attend planning meetings as requested.

    Step 6 — Ongoing Support: Our work may continue beyond the report. We provide parent advocacy for IEP/504 processes, parent and teacher workshops, school consultation to implement recommendations, and referrals as needed. Additional services (e.g., meeting attendance, extended advocacy) may involve extra fees, which will be discussed in advance.

  • Yes. Our evaluations for ADHD and learning disabilities are tailored to each child’s unique needs and concerns. We use standardized assessments and gather input from parents, teachers, and school records to develop a comprehensive understanding of a child’s strengths, attention-related challenges, and academic needs that may be affecting learning and daily functioning. Based on the results, we provide practical, school-ready recommendations to support classroom accommodations as well as strategies for home.

  • The full evaluation process typically spans 2 – 4 weeks from intake to feedback, depending on the type of evaluation, testing length, and scheduling availability. Direct testing sessions usually last 2 – 5 hours, often split into shorter sessions to support a child’s stamina, attention levels and comfort.

  • Yes! All psychological and educational testing is conducted in-person at our office. Intake and feedback meetings are held in-person or virtually, depending on what works best for your family.

  • Because every evaluation is individualized, fees vary depending on the type and scope of assessment. Our hourly rate is $125, and a typical comprehensive psychological evaluation generally ranges from $1,200–$1,800, depending on the complexity and areas assessed.

    During your consultation, we will provide a personalized Good Faith Estimate (GFE) so you know what to expect before scheduling. Please note that informed consent is obtained before services begin.

    Enlight Psychological & Assessment Services is in-network with Blue Cross Blue Shield (BCBS) and Aetna for certain psychological services. If you plan to use insurance, claims will be submitted to your insurance company on your behalf. Please note that insurance coverage for psychological testing varies by plan and may require medical necessity, prior authorization, and applicable deductibles or copays.

    For families who are not using BCBS or Aetna, services are available on a self-pay basis. Payment is due at the time of service for self-pay appointments.

    Upon request, we can also provide a superbill (a detailed, itemized receipt including CPT codes) that families may submit to their insurance provider if they wish to seek possible out-of-network reimbursement, depending on their plan. Families are encouraged to check with their insurance company regarding coverage for psychological testing.

  • Yes. Enlight Psychological & Assessment Services is in-network with Blue Cross Blue Shield (BCBS) and Aetna for certain psychological services. If you plan to use insurance, we will submit claims to your insurance company on your behalf.

    Coverage for psychological testing can vary significantly between insurance plans and may require medical necessity and prior authorization. Families are encouraged to check with their insurance company regarding benefits, deductibles, and coverage for psychological testing.

    For families whose insurance is not BCBS or Aetna, services are available on a self-pay basis. Upon request, a superbill (detailed documentation) can be provided that families may submit to their insurance company if they wish to pursue possible out-of-network reimbursement.